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Shipping & Delivery

How Are Shipping and Delivery Dates Calculated?

You'll see an estimated shipping or delivery date for each shipment on the order form, just before you place your order. An estimated delivery date (or date range) will also appear in Your Account after you've placed your order.

Delivery estimates are calculated by taking the estimated shipping date and adding the transit time (the time it takes a package to travel from our facilities to your destination address), based on the shipping speed you've chosen.

International customers

When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

NoteIf you live in an area experiencing an unexpected service delay (severe weather, natural disasters, unscheduled events, etc.), please add at least 2 to 3 business days to the estimated delivery date of your order.

Returns & Refunds

To return an item you ordered:

 Go to the Online Returns Center, and click Return items.

 Find the order you want to return, and click Return an item from this order.

Note: If you don't see the order you're looking for, select another option from the See more menu, and then click Go.

 Select the items you want to return.

 Enter the quantity of items, select an option from the Reason for return menu, and then add any additional information in the Comments box.

Managing Your Account

Add & Manage Payment Methods

To add or update a payment method in Your Account:

  1.  Go to Your Account.
  2.  In the Payment section, do one of the following:

To add a payment method, click Add a Credit or Debit Card.

To edit a payment method, click Manage Payment Options.

  1.  Follow the on-screen instructions.

Ordering

Search and Browse for Items

You can search for items by entering a few words into the search box, and we'll show you all the matching results. To browse by a category, select a product category from the drop-down menu next toSearch and click Go. Each store will offer its own customized options to search and browse, located in the top navigation bar .

Note: The only information we have about a particular item is what we display on the product detail page for that item. Details usually include customer reviews, which can sometimes provide helpful information about content and product compatibility. If you don't find your answer in our store, you may want to perform a web search to research the product or locate the manufacturer's contact information.

About the Shopping Cart

You can modify an item in your Shopping Cart:

  • To change the quantity, enter a number in the Quantity box and click Update.

Note: We strive to provide customers with great prices, and sometimes that means we limit quantity to ensure that the majority of customers have an opportunity to order products that have very low prices or a limited supply. We may also adjust your quantity in checkout to reflect your recent purchases of a quantity-limited item.

  • To remove an item from your Shopping Cart, click Delete.
  • To wait until another day to buy some of the items in your Shopping Cart, click Save for later. This will move the item to your Saved for Later list located below the Shopping Cart. Click Move to cart next to an item when you are ready to purchase it.